NN
Nikita N
1 reviews | Active since Feb 2015
29 Sept 2025, 09:10
Horrible service/ no delivery
I would not even rate them 1 star! Pathetic service. The driver did not contact me, made me wait for 4 hours and did not deliver my parcel from Steve Madden. Then I see at 10 o clock at night I get a message saying it was unsuccessful which is lies I was at home waiting specifically for this parcel as it an outfit for my holiday and they did not deliver!! Called the call centre the agent was rude as hell. Zero customer service from Ram couriers. Steve Madden you should seriously consider using another company because this is not the first, not the second and definitely not the third time this is happening.
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Ram Hand To Hand Couriers's replyOfficial
29 Sept 2025, 09:22Dear Nikita ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you, are you available today?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you, are you available today?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply29 Sept 2025, 09:22
Official
Dear Nikita ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you, are you available today?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you, are you available today?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.