Horrible service

Good day to whom this may concern I’m very disgusted in the level of service I received from you guys I order a parcel from FNB that was supposed to be delivered on Friday 04/10/2024, we had a funeral to attend ad could not receive the parcel at around 10am we texted ram on the website and chatted and confirmed that we cannot except the parcel and asked for it to be delivered today (07/10/2024), At around1pm today I phoned in to confirm if parcel will be delivered it was said that they will escalate this for delivery , at 14:45 I phoned again after holding for some time phone cut then I phoned again then got hold of customer service consultant , which I asked to speak to a manager they got told they are in meetings , is unexpectable as where do you Tel a client that your in meetings ,they eventually Londie came to the phone where as I was advised that they wil still deliver the parcel today still as soon as driver is available , this is where Londie told me that I must have made a mistake with the dates and I resurged him that cannot be the case , I have attached the screenshot from Friday ,

at around 16:30 I phoned again where as I was told by customer consultant that Londie was on a call and will talk to me now after waiting 10 min + I got cut then I redial to be greeted by Lolitando who also advsie he was on a call at 5pm she told me that Londie told her to cut the call he will phone back which did not happen I redial and got hold of him again after hold another 10-15min , then he told me that there is no way they will deliver today , THIS IS TOTALLY UNACCEPTABLE He does not even try to go the extra mile in my opinion he does not belong in the manager position if he is not even able to go the extra mile

I would like feedback to the email Kind regards Kind Regards, Benjamin Thomas***