Horrible service

I was expecting delivery yesterday from RAM, I did not have my cell phone with me but took it upon myself to call them at 8am to inform that I don't have a phone, they must go ahead and deliver at the delivery address it is correct and there is someone at home to receive the parcel, I receive a notification at 15:00 to say the parcel failed to be delivered because they could not reach me on the phone.

I called them this morning and the last consultant I spoke to at 09:17 hung up on me