jL
jandre L

1 reviews | Active since Jan 2015

22 May 2018, 09:28

Horrible service and then lies about it.

Honestly, given the option, I would opt for 0 out of 5 stars. I received a text establishing a delivery date and a time bracket. So I made arrangements at work to be work from home for the delivery. 5 pm came and went, and nothing. Not a phone call, not even a text. So the next morning I called and was informed that it would be delivered the same day. Apparently, I was "unreachable by cell". Well, I would love for you to prove that because my personal cell did not receive a single call Yesterday!. So no after I have made further arrangements for the delivery today, I get a call saying it has been pushed to tomorrow. What kind of third-rate business are you running, that it takes 6 days to transport an envelope from Cape Town, 60km to Stellenbosch? This company is a joke.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply23 May 2018, 07:19
Official

Good day,

Thank you for your post.

We do apologies for all inconveniences caused. This will be investigated and we will contact you directly

Thank you

Warm regards

Ram team