GM
Grace M
1 reviews | Active since May 2017
08 Jan 2021, 14:32
Horrible Service
I have been calling in endlessly trying to update the delivery address of my Vodacom Package. Vodacom has sent Kelly Aldrich from ram at email address *** numerous emails to update my delivery address (because apparently Ram policies require Vodacom to update the delivery address and not me the recipient) but nothing how difficult is it to update a delivery address and just deliver the item? All the ram consultants I spoke to keep saying "sorry mam I don't know how to help you" as if I am asking for a difficult thing. such horrible service.
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
08 Jan 2021, 15:30Good day.
We sincerely apologise for the delayed delivery of parcel.
Please provide to us the tracking number for your parcel so that we look into the matter. Also include the correct delivery address that you would like for Ram to deliver to.
Kind regards.
We sincerely apologise for the delayed delivery of parcel.
Please provide to us the tracking number for your parcel so that we look into the matter. Also include the correct delivery address that you would like for Ram to deliver to.
Kind regards.
Ram Hand To Hand Couriers's reply08 Jan 2021, 15:30
Official
Good day.
We sincerely apologise for the delayed delivery of parcel.
Please provide to us the tracking number for your parcel so that we look into the matter. Also include the correct delivery address that you would like for Ram to deliver to.
Kind regards.
We sincerely apologise for the delayed delivery of parcel.
Please provide to us the tracking number for your parcel so that we look into the matter. Also include the correct delivery address that you would like for Ram to deliver to.
Kind regards.
Ram Hand To Hand Couriers's replyOfficial
09 Jan 2021, 14:36The delivery address has been noted.
Please contact Vodacom so that they amended the address on their side.
This procedure is followed because Vodacom does not provide the right for us to do so, as a way to mitigate ********** amendments
Regards
Please contact Vodacom so that they amended the address on their side.
This procedure is followed because Vodacom does not provide the right for us to do so, as a way to mitigate ********** amendments
Regards
Ram Hand To Hand Couriers's reply09 Jan 2021, 14:36
Official
The delivery address has been noted.
Please contact Vodacom so that they amended the address on their side.
This procedure is followed because Vodacom does not provide the right for us to do so, as a way to mitigate ********** amendments
Regards
Please contact Vodacom so that they amended the address on their side.
This procedure is followed because Vodacom does not provide the right for us to do so, as a way to mitigate ********** amendments
Regards
GM
Grace M's updateReviewer Update
11 Jan 2021, 08:08As stated previously Vodacom has sent the email authorizing the change of address 3 times already to the address ***. Can you please ask this person to action this request or if they cannot give me an alternative person who can action the request and I will call Vodacom AGAIN and ask them to communicate with you guys. The package has been sitting with you guys for a week now and all you do is tell me sorry you cannot help, how hard is it to change a delivery address?
GM
Grace M's update11 Jan 2021, 08:08
Reviewer Update
As stated previously Vodacom has sent the email authorizing the change of address 3 times already to the address ***. Can you please ask this person to action this request or if they cannot give me an alternative person who can action the request and I will call Vodacom AGAIN and ask them to communicate with you guys. The package has been sitting with you guys for a week now and all you do is tell me sorry you cannot help, how hard is it to change a delivery address?
Ram Hand To Hand Couriers's replyOfficial
11 Jan 2021, 12:07The Change Of Address authorisation has not been received from Vodacom, hence why the delivery address has not been changed.
Ram Hand To Hand Couriers's reply11 Jan 2021, 12:07
Official
The Change Of Address authorisation has not been received from Vodacom, hence why the delivery address has not been changed.
GM
Grace M's updateReviewer Update
11 Jan 2021, 14:25for the love of everything holy please I am begging you. PLEASE READ THIS CAREFULLY. The email was already sent to Kelly Aldrich who works for RAM ask him or her to action the request or again I ask give me an alternative person who can action the request and I will call Vodacom again to liaise with that person. Why would you reply if you had no intention of helping. this is the horrible service I am talking about. you guys take customers for granted.
GM
Grace M's update11 Jan 2021, 14:25
Reviewer Update
for the love of everything holy please I am begging you. PLEASE READ THIS CAREFULLY. The email was already sent to Kelly Aldrich who works for RAM ask him or her to action the request or again I ask give me an alternative person who can action the request and I will call Vodacom again to liaise with that person. Why would you reply if you had no intention of helping. this is the horrible service I am talking about. you guys take customers for granted.