LN
Lungie N
1 reviews | Active since Jan 2010
09 Jun 2025, 12:36
HORRIBLE SERVICE
I am disappointed with the unprofessionalism of RAM drivers and their tendency to lie. I was supposed to receive my parcel on June 6, 2025, at around 3:40 PM, but I received a communication stating that the delivery was unsuccessful due to "unavailability" and that an access card was needed for delivery.
This is not true, as I have received many parcels from other companies without any issues and on time. However, when it comes to RAM, their drivers always seem to have excuses, which is quite frustrating. I don’t understand why retailers still choose to use their services.
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Ram Hand To Hand Couriers's replyOfficial
09 Jun 2025, 16:54Good day Good day
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered successfully tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply09 Jun 2025, 16:54
Official
Good day Good day
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered successfully tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.