Horrible service

I paid for a next day before 11.00 delivery on Tuesday 24 April at 13.30 for a parcel from JHB to PTA to ensure a parcel reach me before Thursday 11:00 as the parcel needs to be sent with someone to the Western Cape that is leaving at 12:00 on Thursday 26 April 2018. We phoned Ram on 25 April at around 14:00 spoke to Prince at the call centre as the parcel was not yet picked up at that stage from Johannesburg. We were ensured by Prince that the pick up will take place and the parcel will be delivered before 11:00 on Thursday 26 April as per the service paid for. Today the parcel is still not picked up and no one at Ram Call centre has an idea of whats going on, we get transferred from one person to the next with no solution to the problem. This is preposterous service, you advertise a service and we as customers trust that the service can be delivered and we pay for this service just to find out that you can not deliver on your advertised promises.