Horrible, horrible service on a package that was so urgent!

I tried to get a super urgent package from Milnerton in Cape Town to Stellenbosch and I was so disappointed in how it was handled. I called to get the service sorted and was helped very well in the beginning by friendly customer call agents and then they called me back by a friendly guy who told me to try on the website as payment is easier as well as just setting the collection and drop point online. I went to the website and that is where my horrible experience started. The website refused to accept my drop and my collection point. I tried calling the Centre again seeing as they were so friendly the first time, except it took three times to get an answer on the line. It took three other times where they transferred me to the Durban branch even though my package was CLEARLY in Cape Town. It took another four times of the call being dropped in my ear. It took another six or seven, at least, times for them simply not answering again for me to realize in tears that I was simply not going to be helped on what was a very important package today. This is the worst display of customer service I have ever seen.