1 reviews | Active since Jun 2020
Horrible Experience, Customer service, communication!
I have been waiting for my parcel to be delivered since Monday. I get emails saying that my parcel is out for delivery and then after a few hours the status would change to unsuccessful delivery. The reasons are completely incorrect, the first one was that I no longer work at the company (I gave a company address), the next one was that I am working night shift, we don't work night shifts in this office! The other one was that I was in a meeting for more than 20 minutes- these are all complete lies.
I called the customer service line 3 times and spoke to different agencies and they told me that the number they were given is incorrect, I gave them the correct one and they said they will update it but still the delivery keeps failing with ridiculous, made up reasons!!!
What a horrible experience, DO NOT RECOMMEND!!!
As communicate we will make re-arrangements of your order for your home address.
As communicate we will make re-arrangements of your order for your home address.
I called the customer service line AGAIN and was told that the parcel was sent back to Vodacom because of the failed delivery attempts! What a joke!!! The gentleman I spoke to promised that they will try to find a way to remedy the situation and call me back, but we both know that that's not gonna happen. I have been calling this company back and forth to get my parcel delivered for the past 4 days, I've used more than R100 of airtime and I have not received my parcel still!!!
100% DO NOT RECOMMEND!!!!!!!
I called the customer service line AGAIN and was told that the parcel was sent back to Vodacom because of the failed delivery attempts! What a joke!!! The gentleman I spoke to promised that they will try to find a way to remedy the situation and call me back, but we both know that that's not gonna happen. I have been calling this company back and forth to get my parcel delivered for the past 4 days, I've used more than R100 of airtime and I have not received my parcel still!!!
100% DO NOT RECOMMEND!!!!!!!
I would like to take this time once again to apologize for the delay and inconvenience we have caused you regarding this order. we are happy that as much as we might have failed to deliver on time processes needed to be followed to ensure that we deliver successfully and I am glad we did resolve your query.
I would like to take this time once again to apologize for the delay and inconvenience we have caused you regarding this order. we are happy that as much as we might have failed to deliver on time processes needed to be followed to ensure that we deliver successfully and I am glad we did resolve your query.