Horrible customer service

My experience with the courier man was trash!! I was being spoken to in a very rude manner. The driver didnt want to speak English and had told the man in the passenger seat in isizulu to speak to me because he says that he refuses to speak English (He thought I didnt hear him). He spoke to me in a harsh manner just because I wore a scarf on my head(because I'm black muslim) and because I spoke in English. The driver spoke in isizulu even though he was well aware that I speak English and we had a conversation back and forth (while he spoke in isizulu and I responded In english). As I was speaking, explaining as to why I did not have an updated proof of residence, he began to talk on top of my voice and started the car and was ready to drive away. This is unacceptable!! So ...Afterwards, we had agreed that he would deliver my rain simcard today and I would provide the relevant documents. As a hand to hand courier company, I expect the driver to come all the way up the drive way to my door step, but instead, he asks me to meet up in the middle of the road.Customer service was horrible. This is REPULSIVE!!