NS
Ndiitwani S
1 reviews | Active since May 2021
07 Nov 2024, 16:16
Horrible customer service
Today I had parcel delivered to me today and I received the best service from the crew, very much patient, kind and helpful with best customer service.
I can not say the same about the driver, very rude human being, could call him all kinds of names under the the Sun. He was shouting at the crew while we were still confirm if they have the right address and the right person for the parcel 📦 but the driver kept shouting saying “let’s leave it’s not his parcel, come let’s go leave him”
I was offended because that rude Bust*%d never, greeted me, asked for my name, order number nor reference number to confirm of the order is mine or not. He outright said it is not my order.
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
07 Nov 2024, 16:52Dear Ndiitwani Sipholi
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I will get our warehouse in Industrial to look into this , as we do not condone such behavior from our driver
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply07 Nov 2024, 16:52
Official
Dear Ndiitwani Sipholi
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I will get our warehouse in Industrial to look into this , as we do not condone such behavior from our driver
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
NS
Ndiitwani S's updateReviewer Update
07 Nov 2024, 19:25I have no problem about the delivery time, the email did stipulate how times work.
The problem is the rude driver.
The crew gave the best service, if it wasn’t for the crew. I wouldn’t have gotten my parcel
The problem is the rude driver.
The crew gave the best service, if it wasn’t for the crew. I wouldn’t have gotten my parcel
NS
Ndiitwani S's update07 Nov 2024, 19:25
Reviewer Update
I have no problem about the delivery time, the email did stipulate how times work.
The problem is the rude driver.
The crew gave the best service, if it wasn’t for the crew. I wouldn’t have gotten my parcel
The problem is the rude driver.
The crew gave the best service, if it wasn’t for the crew. I wouldn’t have gotten my parcel
Ram Hand To Hand Couriers's replyOfficial
11 Nov 2024, 15:01We will definitely look into the drivers behavior
We do humbly apologise
We do humbly apologise
Ram Hand To Hand Couriers's reply11 Nov 2024, 15:01
Official
We will definitely look into the drivers behavior
We do humbly apologise
We do humbly apologise