1 reviews | Active since Dec 2024
HORRIBLE COMMUNICATION AND ZERO RESPONSE POLICY.
This is the most horrible courier I have ever experienced in my life. I made an order on the 2nd of December and my tracking said it DEPARTED BY ROAD TO Isando, Johannesburg FROM Isando, Johannesburg on the 3rd at 00:00 am. I tried contacting since then and was told it was heading to dispatch hub for 3 days now via their whatsapp chatbot!!! I have not heard anything since and can't even get a hold of a single customer service agent to inform me on what the delay is. The number on their website does not exist when I try to call and the agents on the whatsapp bot just state their name and either do not respond or I get a technical error message response. I'm so livid by this service and worried I won't receive my parcel on time.
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will dispatch your as soon as possible
Thank you
Ram Management
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will dispatch your as soon as possible
Thank you
Ram Management