JM
Jay M
1 reviews | Active since May 2017
19 Oct 2020, 13:43
********** Customer Services
Zero communication from the team. It's unfortunate because the collections team face the wrath of the customers when in actual fact, the customer care team is supposed to be contacting a customer when allegedly the collection teams do not have a contact number for the customer. I've dealt with many courier companies and they all call you when they arrive at the collection address - NOT RAM. Their complaints division have equally terrible communication. Never again! I'll stick to my go to courier, The Courier Guy because they never disappoint!
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
19 Oct 2020, 14:08Good day.
Apologies for the inconvenience caused in the collection of your parcel.
Please provide a collection reference number for your parcel so that we can look into the collection to see why the parcel was not collected from you as promised.
We are willing to rectify this and have your parcel collected at the soonest possible time.
Kind regards.
Apologies for the inconvenience caused in the collection of your parcel.
Please provide a collection reference number for your parcel so that we can look into the collection to see why the parcel was not collected from you as promised.
We are willing to rectify this and have your parcel collected at the soonest possible time.
Kind regards.
Ram Hand To Hand Couriers's reply19 Oct 2020, 14:08
Official
Good day.
Apologies for the inconvenience caused in the collection of your parcel.
Please provide a collection reference number for your parcel so that we can look into the collection to see why the parcel was not collected from you as promised.
We are willing to rectify this and have your parcel collected at the soonest possible time.
Kind regards.
Apologies for the inconvenience caused in the collection of your parcel.
Please provide a collection reference number for your parcel so that we can look into the collection to see why the parcel was not collected from you as promised.
We are willing to rectify this and have your parcel collected at the soonest possible time.
Kind regards.
JM
Jay M's updateReviewer Update
19 Oct 2020, 14:43Hi there,
The parcel was booked for collection on Friday for delivery today. I was contacted on Friday morning to confirm the delivery address. As at 4 30pm on Friday the parcel had not been collected so I contacted your offices to be informed the parcel collection had been postponed. After numerous agents promising to investigate why the item was not collected and promising to call me back, I was not contacted.
Today, I was contacted and told you had technical difficulties and the customer care agents were supposed to contact me when the collection team arrived at my address as the collection team was not provided my contact number. The call from your agents never happened.
On escalating the matter and having to constantly call for feedback on the escalated complaint, I was told the collection team were at my premises on Friday but I was unavailable. I've asked for proof of the team contacting me to inform me there's someone waiting outside and I've been met with unapologetic stance from your complaints department.
As a courier company, you must understand the need to keep up with timelines. There is a reason certain services are utilized instead of other services. If I chose next business day delivery, it is because delivery needs to happen on Monday and not collection on Monday instead of Friday. Time is money and the delay is costing me a lot more than necessary.
The manner at which this matter has been dealt with is appalling and unacceptable.
The parcel was booked for collection on Friday for delivery today. I was contacted on Friday morning to confirm the delivery address. As at 4 30pm on Friday the parcel had not been collected so I contacted your offices to be informed the parcel collection had been postponed. After numerous agents promising to investigate why the item was not collected and promising to call me back, I was not contacted.
Today, I was contacted and told you had technical difficulties and the customer care agents were supposed to contact me when the collection team arrived at my address as the collection team was not provided my contact number. The call from your agents never happened.
On escalating the matter and having to constantly call for feedback on the escalated complaint, I was told the collection team were at my premises on Friday but I was unavailable. I've asked for proof of the team contacting me to inform me there's someone waiting outside and I've been met with unapologetic stance from your complaints department.
As a courier company, you must understand the need to keep up with timelines. There is a reason certain services are utilized instead of other services. If I chose next business day delivery, it is because delivery needs to happen on Monday and not collection on Monday instead of Friday. Time is money and the delay is costing me a lot more than necessary.
The manner at which this matter has been dealt with is appalling and unacceptable.
JM
Jay M's update19 Oct 2020, 14:43
Reviewer Update
Hi there,
The parcel was booked for collection on Friday for delivery today. I was contacted on Friday morning to confirm the delivery address. As at 4 30pm on Friday the parcel had not been collected so I contacted your offices to be informed the parcel collection had been postponed. After numerous agents promising to investigate why the item was not collected and promising to call me back, I was not contacted.
Today, I was contacted and told you had technical difficulties and the customer care agents were supposed to contact me when the collection team arrived at my address as the collection team was not provided my contact number. The call from your agents never happened.
On escalating the matter and having to constantly call for feedback on the escalated complaint, I was told the collection team were at my premises on Friday but I was unavailable. I've asked for proof of the team contacting me to inform me there's someone waiting outside and I've been met with unapologetic stance from your complaints department.
As a courier company, you must understand the need to keep up with timelines. There is a reason certain services are utilized instead of other services. If I chose next business day delivery, it is because delivery needs to happen on Monday and not collection on Monday instead of Friday. Time is money and the delay is costing me a lot more than necessary.
The manner at which this matter has been dealt with is appalling and unacceptable.
The parcel was booked for collection on Friday for delivery today. I was contacted on Friday morning to confirm the delivery address. As at 4 30pm on Friday the parcel had not been collected so I contacted your offices to be informed the parcel collection had been postponed. After numerous agents promising to investigate why the item was not collected and promising to call me back, I was not contacted.
Today, I was contacted and told you had technical difficulties and the customer care agents were supposed to contact me when the collection team arrived at my address as the collection team was not provided my contact number. The call from your agents never happened.
On escalating the matter and having to constantly call for feedback on the escalated complaint, I was told the collection team were at my premises on Friday but I was unavailable. I've asked for proof of the team contacting me to inform me there's someone waiting outside and I've been met with unapologetic stance from your complaints department.
As a courier company, you must understand the need to keep up with timelines. There is a reason certain services are utilized instead of other services. If I chose next business day delivery, it is because delivery needs to happen on Monday and not collection on Monday instead of Friday. Time is money and the delay is costing me a lot more than necessary.
The manner at which this matter has been dealt with is appalling and unacceptable.