Highly aggravated with the service from RAM

I’m extremely aggravated with the service from RAM . RAM has been handling my package from an online service provider since the 22nd Nov , till today there are multiple issues still. I had to confirm my address zip code/postal multiple times as the consultants on the phone while following up like a headless chicken. 2 days in a row of calls , all of them are confirming differently to the store, I went to the store to collect my order .It was then apparent that the driver from RAM came yesterday 2nd December in the morning to collect my package back as he wax instructed that the package was to be delivered to my home …. But funny thing is I did not as I asked the store I ordered from to change delivery to store for pick up, in the interim RAM tracking confirms delivered on the tracking app on the 30th November 2024 and no changes were made after the driver picked up . Ram’s service is very poor . This order could have been delivered already. I want my order please.