NM
Naledi M
1 reviews | Active since Dec 2024
04 Dec 2024, 08:32
Haven't received my parcel
They collected my order from Steve Madden SA on the 28th of November and they sent a message that they will deliver on the 29th of November. They never deliver and they never gave me a reason. They sent another message that they will deliver on the 2nd of December, they didn't deliver. Called them yesterday, I was told that on the two occasions they were supposed to deliver, the drivers ran out of time and they will deliver yesterday. I still haven't received my parcel.
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2024, 09:41Dear Naledi Mokgwadi
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today we will ensure we deliver your parcel swiftly
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today we will ensure we deliver your parcel swiftly
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply04 Dec 2024, 09:41
Official
Dear Naledi Mokgwadi
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today we will ensure we deliver your parcel swiftly
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today we will ensure we deliver your parcel swiftly
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.