GOOD FOR NOTHING!

Item: Ram Hand To Hand Couriers
Rating: 1
Author: Dimpho M

I ordered a device from vodacom and was told that I would get a confirmation message with the tracking number from RAM about my delivery.

I then received a call on 21/01/2021 at 07:27 AM from a driver asking if I’m at the delivery address, which was the wrong delivery address. He then told me he’d have the address changed.

I then received another call yesterday at 11:32 to have my delivery address changed, and was then told that my package would be delivered either today or on Monday.

Today, I received an SMS and an email at 10:24 AM and 10:25 AM respectively, to tell me that the package has been out for delivery yet I have not received anything.

Now when I track the parcel, it says UNSUCCESSFUL DELIVERY, BUSINESS CARD OR PERMIT NEEDED, when they ASKED ME IF I STAY IN A COMPLEX AND I SAID YES! Why wasn’t I called by the driver?

Your service is the absolute worst.

Helpful (0)

Replies (2)

Dimpho M's updateReviewer Update

22 Jan 2021, 19:13

Did I mention that the reason that the delivery was unsuccessful is because it says that the driver needs a business card or permit to enter the premises? I stay at a complex. He has my unit nber and my cellphone number. Why didn’t he/she call me or have the security guards alert me as per usual?

AND HE/SHE HAD THE AUDACITY TO TRY AND DELIVER AT 17:47?!

The utter disregard for time, unprofessionalism and indecency is appalling.

Dimpho M's update22 Jan 2021, 19:13

Reviewer Update

Dimpho M's updateReviewer Update

22 Jan 2021, 19:16

And this is not the first time this happens. People have been complaining countless times about this behaviour from your company but nothing is being done about it.

When I called customer service multiple times, the line just kept ringing and the two times it was answered, they just picked up and hung up. Now I have to wait for monday for my package, that’s if it will even get to me.

I’m very angry.

Dimpho M's update22 Jan 2021, 19:16

Reviewer Update