Furious and Disappointed.....Still waiting on RAM

Disappointed and furious....waiting on a parcel from RAM still....after spending R200 on airtime to get hold of any person at the call centre to make a special arrangement on the 19th Dec for them to deliver yesterday, 20 Dec on a special arrangement were they can deliver only after 15h00.( I asked leave for an hour at work to make sure I'm home for the delivery as per our agreement) Driver calls me at 13h00 stating he is almost at my house,asked him did he not read his notes and he tells me he cant see his notes.I explained my situation to him and said I made an arrangement just for him to tell me no he cant and logged as no delivery on the tracking system. After I talked to the driver I phoned client service to ask them what is going on, was on the line for an hour to get someone to answer, they promise me no the driver will attempt delivery still...still waiting on that delivery. In the driver's notes on the tracking system he stated I'm not at home!!Still sitting and waiting!!! RAM client service is the worst and there is no communication between the staff. When you want RAM to deliver something for you the receiving person needs to wait for a week straight at the house without going anywhere and without making arrangements as it is non in void. Let's see how long they take to respond?