1 reviews | Active since Apr 2017
Furiating
Extremely condescending call centre agent he dropped tge call @ 10.00am on the 7th August 2024. He could not answer the question posed 1. According to website delivery conducted till 5.00p.m however when requested for the parcel to be delivered at 16h00 I was told not possible. 2. My parcel was due on the 2nd August, so had to reset a date for the 7th August 3. Website speaks of tracking the delivery when doing so the time stated on site says 8.56am when enquired the agent reported that the parcel only left the deposit at that time 4.the website will not allow me to file a complaint either 5. The agent mentioned that the driver will call 15min prior to the time power this did not happen either. The driver called when he was at the door 6. When call centre agent requested for the ref. Number without further information he disappeared to track the parcel I was left hanging not knowing if he will return or should I hang up
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel is out for delivery today. We will ensure you are contacted prior to delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Best regards,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel is out for delivery today. We will ensure you are contacted prior to delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Best regards,