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Pastel A

1 reviews | Active since Dec 2018

12 Mar 2020, 14:29

Frustrated with the delivery service from RAM and Vodacom upgrade division

I noticed my contact details were incorrect on the delivery status. I don't recognize the landline number and the cell number listed is not my primary contact number. I notified RAM 3 times already and yet the delivery driver is still phoning the wrong number. Yesterday the status was "out to deliver", and today it is back to "in our hub", two steps back. RAM assured me they will phone me back with feedback, its been 24 hours and I have had no phone call or a reply on my email. I phoned RAM today, I am placed on hold for minutes on end and getting no joy from Vodacom or RAM in this regard. The phone lines are also very bad when phoning RAM call centre. I was now assured again that RAM will look into it and phone me back. The service is ridiculous. Vodacom should change to a different delivery company.

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Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply12 Mar 2020, 17:54
Official
Good day.

We are terribly sorry to hear this. Our sincerest apologies that you have had this terrible experience ☹ 

We have requested our senior management be involved to sort this out. The courier should be able to deliver the parcel to you before five pm, as promised by the operations supervisor.

Thank you for reaching out to us and we look forward to rectifying this for you.
PA
Pastel A's update13 Mar 2020, 11:04
Reviewer Update
Update: I was assured that the parcel will be delivered before 4pm yesterday. When I tracked the parcel it went back to "in our hub". My parcel was supposed to be delivered 2 or 3 days ago. On 11 March 2020 at 17:54 the status is "unsuccessful delivery, unavailable home". On 12 March 2020 at 17:26 the status is "unsuccessful delivery, unavailable home". The agent confirmed telephonically yesterday that the delivery team was informed that I am only available until 4pm. Also, I have given a business address, we are always here during business hours. I have received no phone call from the delivery team, even though I have informed RAM of the correct contact number. They read my correct number back to me, and yet the driver never makes contact or even pitch.
The integrity of this business is questionable. So unprofessional and lying to customers, wow. I am at my wits end with RAM and Vodacom. I think it will be best to cancel this contract and take my business else where.
Useless.