NM
Nondu M
1 reviews | Active since Jul 2023
06 Dec 2024, 14:16
Frustrated Customer
Hello. I’m very frustrated-I placed my order over a week ago and was told it would be delivered on the 2nd but i am still waiting. Yesterday, i got a notification saying it would be delivered before 17:00 but still… Why accept our orders if you know you not going to deliver on time honestly this is frustrating.
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
06 Dec 2024, 16:39Dear Nondu Mkhwa****
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply06 Dec 2024, 16:39
Official
Dear Nondu Mkhwa****
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
NM
Nondu M's updateReviewer Update
07 Dec 2024, 12:06Until now I haven’t received my order, I’ll be out of town from Monday hence I ordered early thinking my parcel will make it on time. Honestly there’s no excuse now I don’t know what to do now
NM
Nondu M's update07 Dec 2024, 12:06
Reviewer Update
Until now I haven’t received my order, I’ll be out of town from Monday hence I ordered early thinking my parcel will make it on time. Honestly there’s no excuse now I don’t know what to do now