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kvdh
keneth van den heever

1 reviews | Active since Apr 2023

14 Apr 2023, 11:37

Frustrated

I'm highly disappointed and frustrated with the service I received from RAM. I got a message informing me that delivery will take place on 13/04/2023. I took off from work to be at the delivery address as I'm the only one that can sign for the parcel. When the driver arrived I handed her my original ID, I had 2 copies of the ID just in case. The device was faulty and could not scan my ID. The driver then took my parcel and drove off just saying someone will call me

I got my call 5min later asking that I should email a copy of my ID. I did this immediately and ask that the driver should turn around and deliver my parcel. This did not happen

A day later and I have not heard anything from RAM so I phoned and emailed RAM with no results.

I need my parcel asap as it's for work

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Replies (1)
kvdh
keneth van den heever's update17 Apr 2023, 20:55
Reviewer Update
Good evening, after about 10 phone calls and emails I still have not received my parcel. This time the driver said I was not home. My girlfriend was at home the entire day waiting and I especially asked that the driver phone me 30min before delivery so that I can be sure that I'm home when they arrived. I got 3 phone calls confirming the driver will phone me. I did not receive a phone call from the driver. I had to track my parcel only to see its a failed delivery. A complete lie from the driver. I received an email blaming vodacom for the delay. Is there anyway I can get in touch with senior management? Please tell me what I can do just to received my stuff?