Formal Complaint Regarding Extremely Poor Courier Service – Tracking Number ***

I am writing to express my extreme dissatisfaction with the appalling service I have received regarding my delivery under tracking number ***.

My parcel was originally scheduled for delivery on 14 October 2026. When I contacted your customer service team, I spoke to Maryna, who assured me that my parcel would be delivered the following day, 15 October 2026.

However, when I contacted your team again on 15 October, I spoke to Sanille, who was extremely rude and unprofessional. I was informed that deliveries could not be made due to an electricity outage and that my parcel would instead be delivered on Friday, 16 October 2026.

Unfortunately, the unacceptable service continued this morning, 16 October 2026, when I spoke to Dialer, who informed me that my parcel was still not out for delivery. When I requested to speak to a manager to escalate the matter, I was placed on hold for an entire hour without receiving the assistance I deserved.

This experience has been incredibly frustrating and reflects a serious lack of professionalism, communication and accountability within your organisation. I have received repeated delivery promises that have not been honoured, inconsistent information from your staff, and an unacceptable level of customer service when attempting to resolve the issue.

It is extremely concerning that your employees appear to be unable to provide clear, accurate information regarding the status of a customer's delivery. Customers should not have to repeatedly contact a courier company, endure rude treatment, or wait an hour on hold simply to obtain answers about a delayed parcel.