GA
Guy A
1 reviews | Active since Dec 2024
09 Dec 2024, 11:17
FNB Order - Terrible Service
I have been waiting for a delivery for over 2 weeks. Every time I try and call the “help center” I wait on hold for 15+min and then get cut off.
The portal does not help as I need to speak to an actual human being who can give actual answers.
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
09 Dec 2024, 12:08Good day Guy
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will ensure we deliver your parcel today
Thank you
Ram Management
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will ensure we deliver your parcel today
Thank you
Ram Management
Ram Hand To Hand Couriers's reply09 Dec 2024, 12:08
Official
Good day Guy
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will ensure we deliver your parcel today
Thank you
Ram Management
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will ensure we deliver your parcel today
Thank you
Ram Management
GA
Guy A's updateReviewer Update
13 Dec 2024, 08:40Good day,
It is Friday, I have spent over 2 hours on hold with your call Centre without getting through. I have tried to call your head office with the same result.
Sort this out now. I have made all the arrangements with FNB as well as on my personal side to make sure the parcel can be delivered.
I want an up date by the COB today.
It is Friday, I have spent over 2 hours on hold with your call Centre without getting through. I have tried to call your head office with the same result.
Sort this out now. I have made all the arrangements with FNB as well as on my personal side to make sure the parcel can be delivered.
I want an up date by the COB today.
GA
Guy A's update13 Dec 2024, 08:40
Reviewer Update
Good day,
It is Friday, I have spent over 2 hours on hold with your call Centre without getting through. I have tried to call your head office with the same result.
Sort this out now. I have made all the arrangements with FNB as well as on my personal side to make sure the parcel can be delivered.
I want an up date by the COB today.
It is Friday, I have spent over 2 hours on hold with your call Centre without getting through. I have tried to call your head office with the same result.
Sort this out now. I have made all the arrangements with FNB as well as on my personal side to make sure the parcel can be delivered.
I want an up date by the COB today.