ND
Nhlanhla D

1 reviews | Active since Nov 2015

13 Oct 2022, 05:24

F##K RAM

****! service as always, how does @vodacom still use these guys when they continue to fail their customers this much. F##k RAM and everyone who works there NO Flippin SHAME

0
Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply13 Oct 2022, 08:40
Official
 Good day Nhlanhla . 

Thank you for contacting RAM HAND-TO-HAND Couriers.

We are so sorry to hear that you've had negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you. 

Kindly provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time 
ND
Nhlanhla D's update13 Oct 2022, 08:45
Reviewer Update
K***

i dont know why i am bothering but my tracking number is as above
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply13 Oct 2022, 09:51
Official
Thank you for your feedback.

I have tracked the order and it reflects it has been returned to the sender.  This is an instruction we received from the Vodacom as we deliver according to the sender's instructions/requirements and unfortunately we as RAM cannot change the delivery process and/ or details unless authorized and/ or instructed by the sender. 

We understand you depended on us to deliver your parcel seamlessly as promised and deeply regret that we failed to provide the high standard that you’ve come to expect from RAM HAND-TO-HAND Couriers.  We will definitely be implementing solutions to ensure that this issue does not occur in future.

Should you wish to re-order and re-arrange delivery please contact your network provider for further assistance . My sincere apologies once again, I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations.