FIX YOUR SYSTEM!

I make use of RAM due to it being quite easy to request a parcel to be picked up. I have requested numerous parcels over the last 12 months and one of the following happens: It gets sent to a different town for some reason even the staff don’t know why. When doing my EFT payment on the website it goes to an error page, the amount gets deducted from my bank account but hours after the payment I get a mail saying I haven’t paid my parcel. Yesterday morning the same thing happened. I requested a parcel for next day delivery. When I got the error page I immediately sent through all proof of payment. Only late the afternoon I got a mail saying my parcel wasn’t paid. So I am paying for next day delivery but getting the economy delivery. If it happened once or twice I can understand but 5-6 times in 6 months is unacceptable. And each time you get a ‘I apologize on behalf of RAM Couriers’ - but nothing gets done to FIX THE PROBLEM?!