First & last time using Ram

I awaited delivery of a package on Tuesday(30/04/2024), upon receiving the notification I noticed my delivery address & contact number was incorrect. I made contact with Ram Couriers to have this updated, which caused a delay in deliver. I also requested delivery from 13h00 & that someone call me once the driver is on-route to re-attempt delivery today, Thursday (02/05/2024). At 11h25 I received another email with a failed delivery attempt. I spoke to another agent before 12 who then advised someone will call me & that someone would validate a re-attempt. When I called the customer service line around 14h45 the agent that answered my call advised that the first agent did not update the system with the special request & that I would need to check with my husband when he will be available to accept delivery tomorrow , Friday (03/05/2024) , after advising availability I was told they would not be able to deliver at that time due to other delivery obligations.

How is it my responsibility to avail someone for collection at a time convenient to the courier company when the agent is at fault & not updating systems accordingly, Disgusted with the service!!!