Fed up with the lack of service from RAM courier

Worst service from RAM. I’ve been waiting for a parcel to be delivered since Friday 9 January. I have been calling Ram since Friday afternoon to get an estimated time frame to insure that I’ll be available to receive the my parcel. Eventually I spoke to a consultant, who told me the driver was in my area at 16:44 and that my parcel will definitely be delivered. It was not! I called on Saturday morning only to be told they don’t deliver on weekends. On Monday morning I was on a call again.. was told my parcel would be delivered but they can’t give me an estimated time. Two hours later, still no parcel, I called again but the call was cut. Late afternoon I called again and spoke to Kgomotso who said that it will definitely be delivered even if later than 5pm. Surprise, no delivery! This morning at 8am, I was on a call again hoping to speak to a manager of some sorts. Andile answered my call, asked for my tracking number and told me to hold. After holding for nearly 10mins I had to drop the call as I was receiving another important call. I’m fed up with RAM and their lack of urgency and service! So, my question is, RAM; will I ever receive my parcel? They’re not even worth the 1 star I rated them.