False reason supp**** for non-delivery

RAM was supposed to deliver a package to me in Centurion today (11 October). I noted on their online tracking facility that the package was out at 12:01 for delivery at my home address. I subsequently cancelled all my commitments for the afternoon to be available for the delivery. My wait was in vain.. I would accept that the driver could possibly not fulfil his schedule due to some unexpected delays, despite the inconvenience that caused to me. However, the excuse offered (as logged on the tracking system) is “UNSUCCESSFULL DELIVERY IN Pretoria - Documents Missing - Original ID Book”. This statement is a blatant lie, as I never even received a visit from the responsible driver. I also believe that presentation of an ID is not even required for this specific package! At the same time I would like to commend the lady (unfortunately I did not catch her name) who called me even before I noticed this comment/excuse on online tracking. She was friendly and professional and enquired about the non-delivery of my package due to the reason given. She also tried to contact the driver (while I was holding on), but to no avail. In conclusion; as the package is not that urgent, I was prepared to accept postponement of delivery to Monday, but the false reason given for non-delivery is totally unacceptable and **********.