False information from Ram

I have a parcel that was meant to be delivered on the 20th and till today the 27th it has not been. Been told that before delivery the driver is meant to call and check on availability and should they not get ahold of you and send an update the customer support consultants are meant to call and validate if you are really out of reach. It’s been on two occasions that they have reported to have called and never had I ever received a call from them. This is meant to be a day to day delivery that has taken close to a week, I understand there might have been holidays in between but this is just unacceptable because they do not even make curtesy calls to apologize when you report it.