NM
Neville M
1 reviews | Active since Dec 2009
26 Oct 2024, 15:04
False Delivery notification - An utter Failure.
I called the RAM Couriers Durban no. Couple hours ago and was told by the operator that my parcel was enroute for delivery by 1pm today 26-10-2024. Nothing has been delivered nor is anyone reachable. Clearly they **** about the delivery. I checked the tracking portal and nothing is scheduled for ldelivery to me. There is NO emergency contact number either to query the delivery. What a joke of a company ...... ****s, Pathetic
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Ram Hand To Hand Couriers's replyOfficial
28 Oct 2024, 09:50 Dear Neville Moonsamy
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The order is out for delivery tomorrow and we will ensure it is delivered today successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The order is out for delivery tomorrow and we will ensure it is delivered today successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply28 Oct 2024, 09:50
Official
Dear Neville Moonsamy
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The order is out for delivery tomorrow and we will ensure it is delivered today successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The order is out for delivery tomorrow and we will ensure it is delivered today successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.