False deliveries

I received an email stating my package was dispatched on monday the 2nd of december and would be delivered from 8am to 5pm,however nothing came and no phone call,the next day their tracker says i was unavailable??? On tuesday the 3rd i received the same email with still no phone call or delivery,i called the customer centre at 4pm where i was told it would be delivered before 5pm,however nothing came and their tracker once again said i was unavailable!! On the 4th the courier arrived at my house after phoning and complaining for the 2nd time,it was my fault that i did not have my ID available but the courier refused to wait 5min for me to actually get it,and i was told it would be delivered today.

Today i called the customer centre and was told because it has been 3 attempts that my package would be sent back to the warehouse! 1 actual attempt with the other 2 being falsely logged on their tracker.

This is absolutely unacceptable that this company lies about their customers not being available when they dont even make an attempt to deliver.