Failure to Deliver... no explanation

Horrible communication, difficulty to get through to their customer service, promises to call never fullfilled, no one to ask for help, worst courier service experience. I am just asking myself if Vodacom know that the efficciency of their online upgrade system is being jeopardized by their courier partner.

I received a message that my parcel was out for delivery yesterday morning (25 Nov 21). Nothing arrived, yet I had realigned my day to allow me to wait for that parcel. I called to enquire the next day, after receiving same notfication for delivery today. Decided to add delivery instruction for them to call me 15 min prior to delivery, so that it minimizes inconviences. Now the day has ended, no phone call, no parcel.... and it is Friday. I have never been this frustrated.

Who is in charge of this company? This is sad. Vodacom, please drop this partnership, it will tarnish your name too.