NK
Nombuso K
1 reviews | Active since Jun 2024
19 Jun 2024, 23:39
Failure to deliver my parcel and no clear communication
I ordered from Steve Madden who use RAM for delivery. They called me multiple times to confirm my adress which I did but all those times they turned back without delivering my parcel. When I called to enquire they said they couldn't get ahold of me which is not true. Now they say they sent my parcel back to Steve Madden but I'm also struggling to get ahold of them. They should have atleast clarify that they think there is a problem with my delivery adress and we would have found a way forward. I am deeply frustrated by this.
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Ram Hand To Hand Couriers's replyOfficial
21 Jun 2024, 10:18Good Morning Nombuso
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately your parcel has been returned back to Steve Madden , and needs to be re-instated
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately your parcel has been returned back to Steve Madden , and needs to be re-instated
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you
Ram Hand To Hand Couriers's reply21 Jun 2024, 10:18
Official
Good Morning Nombuso
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately your parcel has been returned back to Steve Madden , and needs to be re-instated
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately your parcel has been returned back to Steve Madden , and needs to be re-instated
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you