1 reviews | Active since Mar 2021
Failure of delivery
For the past 4 weeks I have have been expecting a delivery from this company and they cannot give it to me because I do not have a ID. I have explained to them that I have app**** for an ID and it’s been over 6 months waiting for it, there’s unfortunately nothing I can do to speed up the process at Home Affairs. Now the company who is using their service to have the item delivered to me has instructed RAM to accept my driver’s lisence and proof of address but still everyday I get a call asking me for my ID and everyday I explain to them the issue they then promise to call me back later that day to no avail and then again the following day it’s the same thing. I am getting so impatient and I’m so close to terminating my services with the company that is using their services because clearly this company does not have a good record keeping system and this whole situation is prejudicing me because I will be billed for something that is not in my possession.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you.
I have tracked the order and it reflects it has been returned to the sender. We deliver according to the sender's instructions/requirements and unfortunately we as RAM cannot change the delivery process and/ or details unless authorized and/ or instructed by the sender. The I.D document requested upon delivery is a requirement we received from the sender, SIYATHEMBANA TRADING, see below. If delivery were to be made with a valid driver's license, the sender is to send communication to us approving these changes.
- POD Requirements:
- | Proof of Identification (ID Book, Card, Passport)
Should you wish to re-order and re-arrange delivery please contact your network provider for further assistance . My sincere apologies once again, I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations.
Kind regards Trae.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you.
I have tracked the order and it reflects it has been returned to the sender. We deliver according to the sender's instructions/requirements and unfortunately we as RAM cannot change the delivery process and/ or details unless authorized and/ or instructed by the sender. The I.D document requested upon delivery is a requirement we received from the sender, SIYATHEMBANA TRADING, see below. If delivery were to be made with a valid driver's license, the sender is to send communication to us approving these changes.
- POD Requirements:
- | Proof of Identification (ID Book, Card, Passport)
Should you wish to re-order and re-arrange delivery please contact your network provider for further assistance . My sincere apologies once again, I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations.
Kind regards Trae.