FAILED TO DELIVER WITH NO COMMS DUE TO YOUR OWN FAULT

I didn't receive my order when I was available to receive it yesterday. The delivery was unsuccessful, and I am only being informed of this today. The reason given for the failure is "incorrect delivery address on waybill." This is not my fault, as I know my residential address very well. Furthermore, I have made numerous orders through your institution, and they have always been delivered without any issues using the same address.Now, I am being told that I will be liable for any fees should delivery fail again. How is this fair when it was you who failed to input the correct delivery address? This is unacceptable and needs to be corrected immediately.Additionally, it is perplexing that you called me in the middle of the day to confirm my address after already sending a message indicating that my delivery was out for delivery. During this phone call, you did not inform me of the failed delivery due to the incorrect address, which was your own error. This lack of communication and transparency is unprofessional and is wasting everyone's time.It is frustrating that we make ourselves available for delivery, yet you fail to communicate properly and cancel deliveries as you please. Your company has always managed to deliver to my address correctly in the past, so this sudden issue is both surprising and disappointing.I expect you to resolve this issue promptly. I should not be held liable for any additional fees due to your error. Please ensure that the correct address is used and that my order is delivered as soon as possible. This level of service is not acceptable and needs immediate attention to avoid further inconvenience.