Failed Delivery, Poor Communication, and Returned Without Notice

I am extremely disappointed with the service received from RAM Couriers regarding a recent delivery. After receiving a notification that my parcel was out for delivery, I checked the tracking and noticed the delivery address was incorrect. I immediately arranged for the address to be corrected via RAM’s WhatsApp and link. The request showed as “awaiting confirmation,” but later the address change was rejected. I then contacted the supplier, who confirmed that the address had been corrected. On Friday, the parcel again showed as out for delivery with RAM. When I checked the tracking later in the day, it showed a failed delivery. A RAM driver called me to confirm the address and said they would call me back which never happened. I contacted RAM again and was advised that delivery would still be completed by close of business on Friday. However, later that afternoon I contacted RAM once more and was informed that a Return to Sender (RTS) had already been initiated. This decision was made without any prior communication or consent from me, despite me being available and waiting for the delivery. What makes this even more frustrating is that RAM Couriers successfully delivered awarehouse delivery to my premises during the same period, yet the phone delivery failed without a driver ever arriving at my address. Due to the lack of communication and conflicting information, the parcel has now been returned to the supplier. I am also concerned that the device spent two full days in a delivery vehicle during hot weather, with no assurance that it has not been damaged. I do not believe I should be held liable for delivery fees when no delivery attempt was properly completed and no driver arrived at my premises. All I am asking for is clear, honest communication and for deliveries to be handled correctly — including a call if the driver cannot locate the address. This experience has been extremely frustrating and disappointing.