failed deliveries with no restitution

Ram couriers have a centralized call centre that is essentially useless. Once a parcel is not delivered due to failure to contact the recipient, no other arrangement or contact is ever established again, Your goods will rot in their warehouse. The untrained unprofessional call center people at the *** number all have a standard answer which is that no arrangements have been made to deliver your parcel. When you attempt to make clear arrangements they put the phone down.