Extremely Poor Service from RAM Couriers – Delivery Delays and Incorrect Information

I am extremely disappointed with the service I received from RAM Couriers. There seems to be no sense of urgency from both the call centre and the drivers. I was expecting a parcel on 04 March 2026. The driver called me at 09:20 to confirm my address and told me that he would deliver the parcel later in the day. However, when I later checked the tracking status, it stated that the driver attempted delivery at 14:55 but could not reach me, which is not true. I then contacted the call centre and was told that my address had been captured incorrectly. I do not understand how that happened, but I updated the address on the RAM WhatsApp. The next day, 05 March 2026, the parcel was out for delivery again. Around 12:00, the driver called to confirm the address and said he was on his way, only to later say that the address was incorrect again. This was very confusing because I had personally updated the address the previous day. When I contacted the call centre again, I was told that the address update still needed to be approved by the service provider before it could be used. This process does not make sense. If customers are able to update their address, why should it require approval before the delivery can proceed? To make matters worse, I was also told that there were no drivers available to make deliveries, which is extremely concerning for a courier company whose main service is delivering parcels. I request that RAM Couriers urgently investigate this matter, ensure my parcel is delivered as soon as possible, and provide a clear explanation as to how my address continues to be captured incorrectly despite it being updated with the call centre.