Extremely poor service, failure to following collection instructions and horrible service from delivery driver

I had arrange a collection of a package from Aucor Cape Town situated at Sacks Circle Industrial, Bellville, 7530 and the delivery thereof at Unit 2, The Square, 1147 Paul Street, Moreleta Park.

When the driver arrived at the delivery address I received a missed call from the driver, when the call was returned 3 minutes thereafter I was informed that the driver would not be able to turn around as he was too far away from the property.

I again called the driver and arranged to meet the driver at his current location. After various calls wherein numerous different locations were provided and I had to drive up and down our street and around various blocks and was finally able to locate the driver, who was actually a mere 900 metres from our address and not “too far away” to return to our address.

A package envelope was handed to me and it was confirmed by the driver that this was the only package. The package that was to be delivered was clearly indicated on the waybill as a package of 9 kilograms. What was actually received was the invoice of Aucor Cape Town for the items bought from Aucor by ourselves.

When we contacted Aucor Cape Town we were informed that when a driver of the company attended to the collection address he was provided with the invoice from reception and informed to collect the items from the warehouse by presenting the invoice.

Your company therefore clearly neglected in collection of the correct package and delivery thereof. Due to the neglect we again had to arrange a courier and provide them with payment for collection of our items.

We are highly dissatisfied not only in the collection of the parcel but also the extremely poor service received from the driver who was responsible for the delivery.

After receiving the parcel we contacted your company to rectify the matter but after hours of runaround we were not assisted and the matter was not rectified.

Thereafter I sent a comprehensive letter to the company whereafter no reply was received.

Due to the extremely poor service I had to pay for the collection and delivery of an invoice by your company and again pay for collection and delivery of the correct package. I had requested a reply and repayment however the company just refused to assist in this regard.

This is the worst service I have ever received.