ZD
Zama D
1 reviews | Active since Jan 2023
10 Oct 2024, 10:53
Extremely Poor Service Delivery and Rude Agents - Janine or Shenine
The worst experience ever I had to cancel my order from Supersonic not sure how they using RAM as they lost client as well. Such a rude lady Janine not even sure that's her real name I had spoken to Snenhlanhla, Tshegofatso and Robin still no delivery of my router. I don't think the company even cares as they reviews are appalling with rude drivers and agents.
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Ram Hand To Hand Couriers's replyOfficial
14 Oct 2024, 08:28Dear Zama Dube
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel is being returned to your service provider as requested by you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply14 Oct 2024, 08:28
Official
Dear Zama Dube
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel is being returned to your service provider as requested by you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.