Extremely poor service

Very poor service! Yesterday at 06h30am I received a sms that my package will be delivered on 01/12/2021. I called the customer care line twice to confirm this. Customer care made contact with the driver and the driver re-assured the agent that my package will definitely be delivered. I tracked my order on the night of 01/12/2021 and see that the delivery was unsuccessful. I received no communication! I still havent received my package. Customer care in not helpful and is not assisting to resolve this. Please urgently contact me. Pathetic service!