Extremely poor customer service

The 1 star out of 5 rating is very generous taking into account the pathetic service received from RAM. I placed an order at Walton's, on 26 June 2020 which was to be delivered by by RAM. After numerous follow ups and queries the following week, there was still no order. I eventually had to chase up with Walton's who escalated the matter to RAMS so called senior manager : DONOVAN GOMES. I have not heard a word, from this individual to date!!!! I had to literally beg them to deliver my items, only to then receive a filthy box with the packaging with my items in torn. Pictures were sent to all parties. Once again this was escalated to all at RAM and Walton's - no word from RAM. Walton's had to rectify. Yesterday - 29 July, a driver calls to say he is delivering my order - he arrives at my house, I look at the items and confirm I already received this, he was visibly upset and placed the items down, asking if I want it!!! Why would I want it after confirming to you I received it - again it was in a dirty state with the plastic being very filthy. Thereafter I get a call from RAM asking why I rejected their delivery!!!!!! They are pathetic at communication and customer service, as well as internal logistics and processes. I work a street away from their depot - if their drivers drive as recklessly as they do - its no wonder you get the same shoddy reckless service from their so called customer service department and senior managers. Look around you RAM - other courier companies in around your neighborhood puts you to shame!!!!!