Extremely Poor Customer Service

Vodacom order going round RAM circles Started Friday 10 Dec with sms advising of delivery: ref 964723. No Delivery on Friday. Online tracking reports at 21:00 Non-delivery - re attempt delivery. Monday 13: Online tracking system reports: 10:52 Out for Delivery ... Called the Call Center: the agent .... would not recognise Ref insisting it should start with alphabet - incompetence. Then 20:58 Unsuccessful - Unavailable - No one at home. This was a lie as we were at the registered address.

Today 14 Dec: Online tracking system report out for delivery 07:50 and sms at 9:20. Still no call or confirmation of address - but whats on the sms and online system is correct. At 9 started the chat system - confirmed my details in the system are fine. Asked that the drivers who report lies be reported. Agreed to escalate. 15:45 Still waiting. Started chat enquiry. Afraid by 5pm they will close.