MT
Minikazi T

1 reviews | Active since Feb 2025

07 Mar 2025, 20:25

Extremely Disappointed with RAM Couriers’ Service

I am beyond frustrated with the service I received from RAM Couriers. My package was supposed to be delivered within 2-3 days, but the entire process has been nothing but a series of delays and unprofessional behavior.

Here’s what happened:

I was initially contacted by the courier while I was away for an emergency and was told the package would arrive on the 24th, but it never came.

On the 25th, the courier insisted I change my delivery address to my workplace, which was completely unnecessary and unprofessional.

When I called the office for assistance, I was asked for a waybill number, which I had never received.

A representative promised delivery on Thursday between 3-4 PM, but once again, the package never arrived.

Even after waiting all day, the delivery still hasn’t been made.

As of today, I still have not received my parcel. This experience has been extremely disappointing, and I have wasted so much time waiting for something that never came. I will not be using RAM Couriers again, and I would advise others to avoid them as well.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Mar 2025, 08:18
Official
Good day Minikazi 

 We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed. 
 Please accept our sincere apologies for the inconvenience and frustration this may have caused.

This delievry was attempted 3 times with fail , unfortunately we do not make time arranmgemnts hence we advise clients to use address where they rae most of the time . 

Unfortunately your parcel has been returned back to the service provider please follow up with them and ensure we get the correct information for your delivery 


We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 Once again we humbly apologize and appreciate your patience and understanding.
 
 Sincerely, 
 RAM Team.