Extremely Disappointed Rain Customer

I have never been so frustrated in my life like Ram has made me for a delivery of a Rain parcel.

My ordeal started on 30th of August 2022 when i placed an order for the 2 for 1 special Rain currently has, my delivery came through on the 1st of September 2022 but it was for 1 router of which I asked the courier whether wasn't there supposed to be 2 routers as it was never mentioned by Rain that only 1 router will be delivered instead of 2. The courier told me that if I ordered the special for 2 routers then I was supposed to receive the 2 routers and he suggested that he return the router so as to make sure that I do not take delivery should there be any errors.

After the courier left, I then contacted Rain call centre to enquire about the delivery and only 1 router instead of 2 being delivered. The person I spoke to said that if I nominated another person to receive the router then the delivery of the second router will be sent to him once they have finished confirming their details.

I then requested the agent to return the router back as all this was just miscommunication on their part and this was on the 1st of September still.

From then on I called through to Rain every day to enquire about my delivery until I was told the order was cancelled and another router will be sent through, it took them 12 more days to dispatch my order and deliver to me on the 13t of September 2022.

At this point i was relieved that finally my order was delivered...

On the same day of the 13th I received all the confirmation sms's that my services were activated but ALAS! to my horror and disappointment, the router wouldn't pick up the signal, I contacted Rain again to find out what was happening, but I was told of the network towers being faulty and that being the reason for network not being picked up by the router.

On the morning of the 14th of September 2022, I called again to tell them that still the issue persisted and only then after the agent did some checks with me did she see that the sim card was not registered, a sim swap was requested. I received the confirmation sms from Ram later that day after 5pm confirming that they have received my order but the delivery address was incorrect of which I corrected the address on the Ram track and trace portal and got a response that they will await Rain to confirm the address change.

The following morning on the 15th of September I contacted Rain to speed up the process for the address change and requested them to notify Ram to deliver urgently but delivery never arrived on the day. The following morning of the 16th of September 2022 I contacted Ram to find out what was happening with my order and I spoke to Mpumi who told me that my delivery address was short of the company name of which I updated and I pleaded with her for them to make the delivery for today still and I explained my ordeal with this order and she spoke to her supervisor who said that the delivery will be made on Monday because they have only updated my address today, I requested to speak to the supervisor but I was told she couldn't take my call but would rather call me back shortly.

This was around 9am in the morning and the supervisor never returned my call. I called again 14:21 and spoke to an agent whom I had to repeat my ordeal again with this delivery and requested to speak to the supervisor, she put me through to a Sepedi speaking supervisor whom I forgot her name and I pleaded with her for my sim to be delivered and she put me on hold for + 30min calling I don't know hu for assistance, I was on the call with her a total of 53 minutes of my own airtime and at the end I couldn't be assisted.

The supervisor told me that should i have called earlier then she could have assisted me of which I told her that I did call earlier at 9am in the morning and couldn't be assisted instead I was promised a call back by Mpumi's supervisor that never happened and now I called back again talking to her. She said she will try to get a courier to deliver to me but then she is knocking off at 4pm and she wouldn't be able to assist me after that time.

My order was never delivered with no one calling me to confirm this and this is for the same order placed on the 30th of August 2022.

This is by far one of the worst deliveries I have ever experienced from a courier company and one that has left me feeling so angry and so frustrated when I even called to suggest that I could collect the my order if they couldn't deliver, I even called Rain again to try and push for this delivery to happen today still but all of my efforts went in vain and I was left stranded without any recourse.

This is by no means the full account of my ordeal with this delivery but just a carefully put together summary of my experience which could have been well avoided by all parties concerned but I the customer was left to the chaos of not my own doing...