Extremely disappointed in their service

I've been notified that I will be expecting my parcel from RAM last week Thursday. I called early the morning to say that I won't be in office and that they should deliver the next day. On Friday I called to say that I will be leaving my office at 14:00 which the consultant said that she will make a note of it and let the driver know that he needs to make delivery before then.

I've waited until 15:00 on Friday for my parcel but nothing came. I probably phoned 30 times and the consultants said that they will either let the driver know and get back to me but nothing happen. This morning AGAIN I phone to say that the parcel should be delivered by 14:00 and yet again nothing came.

It's been 2 DAYS and I have not heard anything from RAM expect where I got a notification that my parcel will be delivered. This is really unacceptable!!! I'm the client but I need to phone RAM every single time