Extremely bad service

I recently upgraded my phone through Vodacom and they used RAM as their courier. I had made arrangement with Vodacom that my wife would sign for my parcel as i work construction and don’t have a site delivery address. Before RAM made the delivery, they called my wife to find out if she would be home for the delivery. When my wife said yes she is and she will sign on my behalf, RAM refused to do the delivery due to not having the instruction from Vodacom which says my wife can sign for me. Why would they have my wife’s number, name and surname and ID number if arrangements wasn’t made?? I then called RAM to resolve the issue but was sent from one call agent to the next. Everytime with a different excuse. When I asked to talk to a manager, the call was dropped. I then called RAM 3 more times afterwards and logged several complaints through their call agents where I was told that their manager will call me back without any luck. The only answer I got from all the call agents was that they are following policy and procedure.

Now I know why RAM have so many bad reviews. I will never upgrade online again. Rather do the upgrade in store. One thing is for sure, I will never use RAM or refer RAM to anyone who want to make use of their service ever again. I will also ensure that the company I work for, removes RAM from their courier list. Their so called policies and procedures are more important than happy clients.