CA
Chad A
1 reviews | Active since Jan 2022
14 Feb 2022, 15:34
Extremely bad service
You guys broke my phone 2 weeks ago already and yet no response from the turnaround it's been more then 48 hrs it's been two weeks already and I get no response no any updates you guys don't reply to any emails as stated by the consultant either
Helpful (0)
Replies (8)0
Replies (8)
Ram Hand To Hand Couriers's replyOfficial
15 Feb 2022, 09:51Hello Chad.
Please advise of the incident as we are not aware of this on our end.
Please provide a tracking number of the item so that we can investigate the matter further.
Kind regards.
Please advise of the incident as we are not aware of this on our end.
Please provide a tracking number of the item so that we can investigate the matter further.
Kind regards.
Ram Hand To Hand Couriers's reply15 Feb 2022, 09:51
Official
Hello Chad.
Please advise of the incident as we are not aware of this on our end.
Please provide a tracking number of the item so that we can investigate the matter further.
Kind regards.
Please advise of the incident as we are not aware of this on our end.
Please provide a tracking number of the item so that we can investigate the matter further.
Kind regards.
CA
Chad A's updateReviewer Update
15 Feb 2022, 10:11Vodacom Mitchell's plain promenade told me you guys are stalling and not replying to their emails about my phone that broke in transit but you guys are quiet and not answering or replying to their emails it's been two weeks since my phone broke in transit
CA
Chad A's update15 Feb 2022, 10:11
Reviewer Update
Vodacom Mitchell's plain promenade told me you guys are stalling and not replying to their emails about my phone that broke in transit but you guys are quiet and not answering or replying to their emails it's been two weeks since my phone broke in transit
Ram Hand To Hand Couriers's replyOfficial
15 Feb 2022, 10:19What is the reference number of the inquiry so that we can be able to follow up on.
And the tracking number of the parcel that got damaged in transit.
And the tracking number of the parcel that got damaged in transit.
Ram Hand To Hand Couriers's reply15 Feb 2022, 10:19
Official
What is the reference number of the inquiry so that we can be able to follow up on.
And the tracking number of the parcel that got damaged in transit.
And the tracking number of the parcel that got damaged in transit.
CA
Chad A's updateReviewer Update
15 Feb 2022, 10:23They didn't provide me with that details I'm suffering in the middle because of RAM and Vodacom according to Vodacom (Promenade Branch) you guys are not responding to them about the phone that they said broke in transit it's been two since this incident happened and I'm still waiting on an answer when I call them they tell me they waiting on you guys to answer
CA
Chad A's update15 Feb 2022, 10:23
Reviewer Update
They didn't provide me with that details I'm suffering in the middle because of RAM and Vodacom according to Vodacom (Promenade Branch) you guys are not responding to them about the phone that they said broke in transit it's been two since this incident happened and I'm still waiting on an answer when I call them they tell me they waiting on you guys to answer
Ram Hand To Hand Couriers's replyOfficial
15 Feb 2022, 13:10We need to find out which parcel is this so that we can resolve it. We need a tracking number of the shipment that we made that resulted in a damage.
We have to understand if the parcel was taken back to the sender or escalated for Vodacom's feedback.
We have to understand if the parcel was taken back to the sender or escalated for Vodacom's feedback.
Ram Hand To Hand Couriers's reply15 Feb 2022, 13:10
Official
We need to find out which parcel is this so that we can resolve it. We need a tracking number of the shipment that we made that resulted in a damage.
We have to understand if the parcel was taken back to the sender or escalated for Vodacom's feedback.
We have to understand if the parcel was taken back to the sender or escalated for Vodacom's feedback.
CA
Chad A's updateReviewer Update
15 Feb 2022, 13:13I spoke to the manager again and they said they'll provide me with a waybill number tomorrow would that work?
CA
Chad A's update15 Feb 2022, 13:13
Reviewer Update
I spoke to the manager again and they said they'll provide me with a waybill number tomorrow would that work?
CA
Chad A's updateReviewer Update
16 Feb 2022, 09:46Thanks Mr.Phakamisa for the amazing assistant and quick responses turns out Vodacom was taking me for a long ride I apologize for the bad review and I'll drop a good one after the cool down timer
CA
Chad A's update16 Feb 2022, 09:46
Reviewer Update
Thanks Mr.Phakamisa for the amazing assistant and quick responses turns out Vodacom was taking me for a long ride I apologize for the bad review and I'll drop a good one after the cool down timer
Ram Hand To Hand Couriers's replyOfficial
16 Feb 2022, 10:01You are most welcome.
We are glad we were able to assist you to the best possible resolution.
Do not hesitate to track the parcel once released by Vodacom Repairs so that we can advise of delivery.
We hope to continue providing to you a great service to you in the future.
We are glad we were able to assist you to the best possible resolution.
Do not hesitate to track the parcel once released by Vodacom Repairs so that we can advise of delivery.
We hope to continue providing to you a great service to you in the future.
Ram Hand To Hand Couriers's reply16 Feb 2022, 10:01
Official
You are most welcome.
We are glad we were able to assist you to the best possible resolution.
Do not hesitate to track the parcel once released by Vodacom Repairs so that we can advise of delivery.
We hope to continue providing to you a great service to you in the future.
We are glad we were able to assist you to the best possible resolution.
Do not hesitate to track the parcel once released by Vodacom Repairs so that we can advise of delivery.
We hope to continue providing to you a great service to you in the future.