1 reviews | Active since Nov 2023
EXTREME **** SERVICE RAM COURIERS
On Monday 6 Nov I followed up on a parcel and they informed me that the parcel was put on the incorrect vehicle. They informed me the parcel will be delivered on Tuesday 7 Nov. Wednesday 8 Nov I followed up again on the parcel telling them I didn't receive the parcel. They informed me they are waiting for Vodacom to confirm my physical address. 5 minutes later Vodacom phoned me and confirmed my physical address and told me they will inform Ram couriers. I phoned Ram again and they confirmed the parcel will be delivered Wednesday afternoon. Thursday 9 Nov I phoned Ram at 9 am to enquire about my parcel. They told me the parcel will be delivered today. At 14:00 I contacted them again informing them that I will not be available at the address on Friday, I need the parcel today. They told me they will phone the driver and arrange the delivery before 16:00. At 16:00 I phoned Ram again, then to be informed that my contact details was not confirmed. After speaking to 4 agents confirming my full names. I D, physical address and cell phone number there was no notes made on their systems. Spoke to one of the supervisors , he could not help me either. This is absolute **** service. They don't deserve any stars.
Thank you for reaching out to Ram Hand to Hand Couriers. The parcel was handed over with missing address and we needed to verify and authenticate any changes as part of Vodacom security process hence the delay, the order was handed over to the couriers again this morning unfortunately due to availability new arrangements to be made.
Thank you for reaching out to Ram Hand to Hand Couriers. The parcel was handed over with missing address and we needed to verify and authenticate any changes as part of Vodacom security process hence the delay, the order was handed over to the couriers again this morning unfortunately due to availability new arrangements to be made.