1 reviews | Active since Nov 2020
Excellent service
I am very happy with the service. I caused a bit of confusion requesting a change of address for my parcel which stalled my delivery for a while. I then requested that the change of address be cancelled, after which there was a miscommunication between Head Office and the warehouse in my province, and my parcel was not dispatched.
But after calling customer service at 15:00, RAM promptly dispatched my parcel and I received it by 15:45.
A process that was initially meant to take a few hours ended up taking 3 days but this was just a result of miscommunication.
My call was dropped after waiting for 15 minutes initially, but I called back and the staff was very polite. I spoke to 3 different staff members who were all friendly and helped me.
The online tracking process is also efficient and every call made and received was logged on the track record.
I am extremely glad that RAM was patient with me and delivered my parcel in excellent condition.
We are happy to hear that you are pleased with the delivery of your parcel made to you.
Thank you for taking the time to provide a review about the great service you have received in our delivery service provision. We are happy that you satisfied of the great effort made to have your parcel delivered successfully.
We will look into the matter of the miscommunication so that we can prevent such incidents in the future.
Kind regards.
We are happy to hear that you are pleased with the delivery of your parcel made to you.
Thank you for taking the time to provide a review about the great service you have received in our delivery service provision. We are happy that you satisfied of the great effort made to have your parcel delivered successfully.
We will look into the matter of the miscommunication so that we can prevent such incidents in the future.
Kind regards.